Privacy Policy
Last updated: April 01, 2023
Welcome to SoftValleyLane (we, us, or our). We are committed to protecting the privacy of our customers and users visiting our website softvalleylane.site. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the Last updated date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the website includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website, such as online ordering and reviews.
- Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the website. We store only a very limited portion of your £ payment information, and our payment processors handle payment transactions in accordance with their own privacy policies.
- Data from Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
- Assist with your orders and deliver products or services to you.
- Process your transactions.
- Send you a newsletter.
- Perform other business activities as needed.
- Request feedback and contact you about your use of the website.
- Resolve disputes and troubleshoot problems.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- Interactions with Other Users: If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the information provided below.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
SoftValleyLane
+44 20 7946 0958
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom