Terms & Conditions
Last updated: January 1, 2023
Welcome to SoftValleyLane! By using our website located at softvalleylane.site, you agree to adhere to the following terms and conditions. Please read them carefully before using our website or ordering any products online.
1. Acceptance of Terms
By accessing and placing an order with SoftValleyLane, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and SoftValleyLane.
2. Products
All products listed on the website, their descriptions, and their prices are subject to change. SoftValleyLane reserves the right to modify or discontinue any product at any time without notice. All products are subject to availability, and we cannot guarantee that items will be in stock.
3. Orders
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
4. Pricing and Payment
All prices listed on the website are in £ and do not include delivery charges. Delivery charges will be shown separately when checking out and may vary according to the delivery address. We accept various forms of payment which will be indicated at checkout.
5. Delivery
SoftValleyLane will deliver to the address indicated by you within the London of United Kingdom. Delivery times may vary depending on the delivery location and the time of order. We will endeavor to deliver your order within the time frame specified but do not guarantee delivery times as these may be affected by circumstances beyond our control.
6. Cancellation
You can cancel your order within 1 hour of placing it without any additional charge. After this period, we may have already started preparing your order and it might not be possible to cancel.
7. Refunds and Exchanges
If you are dissatisfied with any product you receive from us, please contact our customer service at +44 20 7946 0958. You must notify us within 24 hours of receiving your order. We reserve the right to refuse a refund or exchange if the goods have been used or damaged.
8. Limitation of Liability
SoftValleyLane will not be liable for any indirect, special, incidental, consequential, or punitive damages (including lost profits) arising out of or relating to these terms or your use of the website or any products purchased.
9. Intellectual Property Rights
All content published and made available on our site is the property of SoftValleyLane and the site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.
10. Amendments to Terms and Conditions
We reserve the right to amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
11. Contact Information
For any questions or concerns, you may contact us at the following address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, or via phone at +44 20 7946 0958.
Thank you for choosing SoftValleyLane for your culinary experience.