Refund Policy of SoftValleyLane
Welcome to SoftValleyLane located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. At SoftValleyLane, your satisfaction with our food and service is our highest priority. The following Refund Policy applies to all transactions made through our website at softvalleylane.site or over our +44 20 7946 0958.
Cancellation Policy
If you need to cancel your order, please do so as soon as possible. Orders canceled before they are prepared will be eligible for a full refund in the original payment method. To cancel, contact us directly at +44 20 7946 0958.
Refund for Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect, or if you are dissatisfied with the quality of our products, please contact us immediately at +44 20 7946 0958. In such cases, you may be eligible for a partial or full refund, or we can arrange a replacement order for you. Please note that all refund requests must be made within 24 hours of the order's pickup or delivery.
Non-Refundable Items
Please note that certain items such as gift cards, promotional items, and special orders are non-refundable. Moreover, any food item that has been partially consumed or discarded cannot be refunded.
Refunds Processing
All refunds will be processed within 7-10 business days upon approval of the refund request. The refund will be applied to the original method of payment. Please be aware that it may take additional time for your financial institution to reflect the transaction.
Price Adjustments
If you have been charged incorrectly, please reach out to us at +44 20 7946 0958 so we can make the appropriate adjustments to your order amount and issue a refund if necessary.
Gift Cards
If you have issues with a gift card purchased from SoftValleyLane, contact our customer service at +44 20 7946 0958 for assistance. Refunds on gift cards will be handled on a case-by-case basis and may be issued at our discretion.
Exceptions
SoftValleyLane may revise this policy or make exceptions in special circumstances. If an exception to the policy is made, it will be done in writing. The policy is subject to change without notice, and any changes will be reflected on this page.
If you have any questions about our Refund Policy or need further assistance, please don't hesitate to contact us at +44 20 7946 0958, so we can help ensure your dining experience with us is nothing short of delightful.
Additional Information
Our Refund Policy was last updated on April 1, 2023. For the most current version, please check our website at softvalleylane.site.
SoftValleyLane is committed to customer satisfaction, and we hope that your experience with us is always enjoyable. If it is not, we encourage you to reach out so we can work to make things right.
Contact Information
For any inquiries related to refunds or your experience, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
- Website: softvalleylane.site